Overview
Your Account Profile is where you are able to manage all of your purchases on WordPress.
This section can be accessed by clicking your avatar in the top right corner of your WordPress.com account. After you get to this section, select Manage Purchases.
Plan & Pricing
Go to My Site > Plan to check which plan your site is. You also can take a look at the further information on plan features and prices at current plans and pricing.
• Plans and custom domain names are billed annually or every two years. They are also set up to automatically renew by default.
• Automatic Renewal can be turned off at any time if you do not want your subscription to renew.
• Automatic renewal will take 30 days expire. Your subscription is extended by a year from the original expiration date.
Upgrading Your Plan
This action can be performed by going to My Site > Plan, choose Plans tab. Select Upgrade below your desired plan and you will be led to a specific page to complete your purchase.
You are able to upgrade your plan anytime you want. The credit for your existing subscription’s remaining time will be applied to your upgrade. For renewals, they will be charged just like the new plan – at full price.
The following example demonstrates when upgrading from a one-year WordPress.com Personal subscription to a one-year WordPress.com Business subscription two months after purchasing the WordPress.com Personal Plan (the currency of prices demonstrated here is USD): $299 – ($48/12) x remaining time) = first payment In case there are still 10 months left on your existing WordPress.com Personal Plan, you would take $48 and divide that by 12 to get the monthly rate of $4. After that, multiply the monthly rate of $4 by the remaining months in your plan (in this case, 10) to get $40. Next, subtract the value of the remaining time from the new plan, in this example, the Business plan for $299. Your first payment would be $299 – $40, or $259. When your new plan come to renewal, it will renew at the full cost of $299 – as our above example.
Refund Policy
Here are the timeframes for the products to be canceled for a refund: • 30 days – for all plan purchases and renewals (for instance, Blogger, Personal, Premium, Business, Ecommerce)
• 48 hours for domain registrations and renewals – Click here for more information on domain cancellations
• 30 days after the day you purchase a Guided Transfer, or as soon as the site has been moved (whichever comes first)
• 30 days after the day you purchase G-Suite email licenses and Premium Themes
• Paid Support Sessions are refundable prior to completion
Note: In case a domain credit was used to register a domain and request a refund after the 48 hour domain refund period, the difference between the cost of the plan and the cost of the domain will be credited. You might keep the domain and are able to utilize it somewhere else. If you do not want to use it, just cancel it and it will not be renewed the following year.
Automatic Renewal
A subscription, by default, is set to automatically renew to make sure that the disruption will not happen in your services, loss of features, loss or your custom domain name. This section makes sure that everything is under control and gives time to handle unwanted issues by payment.
Note: It is not until you turn off automatic renewal or cancel it that your subscription to your plan and custom domain will continue to automatically renew. In order to turn off automatic renewal or cancel it, please kindly follow the below steps.
• All subscriptions are set up to be automatically renewed 30 days prior to their expiration by default. Rest assured, your services remain active for the full 12 or 24 months that you paid.
• You will receive notice by email before your card is charged.
• In case you disable automatic renewal, you still have an active subscription until it is expired.
• Subscriptions with automatic renewal disabled are able to be manually renewed by selecting Renew Now.
Steps to turn off automatic renewal:
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Go to My Site Plan, select Manage Payment. Or you can select Account Profile Manage Purchases
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Choose the subscription that you want to cancel.
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Choose Cancel Subscription. If your plan’s expire date has come yet, Cancel Subscription and Refund will show up. Note: If you cancel within the refund window, your subscription will be immediately removed so that a refund will be issued. If you just want to turn off automatic renewal during this time, you can contact support.
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Next, select Cancel Subscription once again to confirm that you want your automatic renewal to be turned off.
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This message will be shown at the top of your Manage Purchase page if you canceled it successfully. An email of confirmation regarding your cancellation will also be sent to you.
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In case a refund was approved, the email of confirmation will indicate the amount of your refund. It take 5 to 10 business day for the funds to be credited back to your account.
Removing Purchases
This action will mean you are cancelling your purchase immediately. Removing the purchase will also remove all the features of the plan.
Why would I remove a purchase?
You cannot delete your account or close your account if your site still has active plans and domains. You cannot perform those action even you turned automatic renewal off. You have to remove the purchases of your site if you really want to truly delete your site.
When you have canceled the subscriptions, Remove WordPress.com [plan-name or domain] will be displayed instead of Cancel Subscription.
Steps to remove a plan or domain purchase:
Note: if you perform this action, the remaining time on your subscription will be stopped, and all features will also be immediately removed from your site.
- Choose **Remove WordPress.com [plan-name or domain].
- There will have a brief survey you need to fill out (to help improve the service) and select Next Step.
- There will also have an option to chat with us if we can help you with anything before your plan is removed. Select Next Step.
- Next, select Remove Now.
- For the domain cancellation, we will ask you the reason for your cancellation and you need to confirm that you accept to lose the domain forever upon cancellation. Make sure that you checked the box before selecting Cancel Domain. Note: After you have canceled a domain, we do not guarantee the domain will become available to register somewhere else, and you might cannot get it back. You will have the option to keep the domain at WordPress.com and utilize it somewhere else. Take a look at other alternatives here.
Managing Domains
When purchasing a plan, you will receive a credit which you can use to register a new custom domain name or transfer a domain you already own to WordPress.com. The domain credit can cover your domain registration for one year.
Domains are renewed independent of the plans and billing information (as well as automatic renewal settings) can be managed through the same place in which you manage your plans. You are able to choose one of your domains to manage its payment options from the Manage Purchase page.
• Renew Now allows you to renew the domain for another year (adding an additional year to its existing expiration date)
• Add Credit Card let you add a payment method so that you are able to set up automatic renewal.
• Cancel Domain cancels the domain and removes it from your account.
Note: After you have canceled a domain, we do not guarantee the domain will become available to register somewhere else, and you might cannot get it back. You will have the option to keep the domain at WordPress.com and utilize it somewhere else. Take a look at other alternatives here.
Frequently Asked Questions
In case you have any difficulties with your plans or subscriptions, feel free to contact support
Renewing your Plan and Domains
Where can I renew my plan or domain name?
Your plan and domain name can be renewed in Manage Purchases section of the Personal Settings.
When will I be charged for the renewal?
You will be charged one month (30 days) before the end of your subscription period. More in formation here
How can automatic renewal be turned on?
Automatic renewal is enabled on all subscriptions with up-to-date payment information. You are able to confirm whether automatic renewal is enabled for your plan via Manage Purchases. Select the desired subscription to see renewal details. If the subscription is set to expire, select Renew button and follow the screen prompts.
I’d like to renew, but can’t log in. How can I gain access to my account?
If you have access to the email address used to create the account, you can reset your password by utilizing Lost Password form. If you no longer have access to the account or to the email address listed for the account, you can utilize Account recovery form to gain access.
Why can’t I renew a domain name or plan on my site?
Only the owner of the domain name or plan may renew the plan. If you don’t see the option to renew listed via Manage Purchases, let the owner of the subscription know so they can renew it.
Cancelling your Plan and Domains
How can I cancel my domain name?
To cancel a domain you registered with WordPress.com, please log into your account and go to the Manage Purchases section of your Account Profile. Click on the domain and then the button to Cancel. If it’s been more than 2 days since the purchase date, you will not receive a refund but the domain can still be cancelled by contacting support.
How can I cancel my plan?
You can cancel your plan via Manage Purchases. Click the button to Cancel below the plan details. Follow the prompts to cancel your plan.
Where can I see if my plan or domain name has been cancelled?
You can check your plan or domain’s status in the Manage Purchasessection of your Account Profile.
How can I turn off automatic renewal for my domain name or plan?
You can turn off automatic renewal for your domain name or plan by choosing the option to cancel on the Manage Purchase page. If your domain name or plan is outside of our refund window then it will stay active until its expiration date and you will not be automatically charged for its renewal.
If your domain was renewed recently, the option to cancel will not be available. In this case, please select “Contact Support to Cancel your Domain and Refund” to contact support and ask to disable automatic renewal or get in touch with us through other means. We can disable automatic renewal for your domain name or plan.
What happens if I don’t renew my plan?
If you choose to let your plan expire, your site will be switched to our Basic (free) plan. You will no longer have access to the features included in your plan, but your site’s content will still be available.
What happens if I don’t renew my domain name?
Canceling a domain name means you release rights to the name and anyone can register the domain name for themselves. If you choose not to renew your domain name, we recommend that you cancel it completely. To cancel your domain name, please contact support.
I never got the renewal reminder email!
Make sure you’re checking the right inbox. The email will be sent to the address listed in your Account Profile.
Add [email protected] to your contact list to whitelist our emails. Contact support to cancel and refund the plan for you.
Refunds
How will you refund my payment?
You will be refunded via the same payment method you used for your purchase.
How long does it take to receive a refund?
After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.
My card on file is no longer active. Will I still receive a refund?
The refund should automatically be routed to your new card. In the event there is no updated card, the bank should be able to issue you a check. Please speak to your financial institution to clarify how you will receive the refund.
Other FAQ
I don’t recognize this charge!
Charges from WordPress.com will have “WordPress” or “WPCHRG.com” listed on your billing statement. If you are unsure what this charge was for, you can search for more information and/or contact Billing Support here.
After you purchase a plan or add a new domain, we take care of keeping the subscription up-to-date for you. You don’t have to worry about renewing your subscription every year. If your payment information needs updating, we’ll let you know.
How can I stop receiving notifications about my domain name?
Domain notifications are sent to alert you about upcoming charges to your account or changes to your domain. In the event that your domain expires, it may be difficult or impossible to get it back. Canceling your domain is the only way to turn off notifications.
Can I change my domain name?
Registered domain names cannot be changed, but you can register a new domain name for your account by following the steps listed in our guide to registering a domain.
How can I use my domain name with a site hosted somewhere else?
You can change your domain’s name servers to use it with another hosting provider.
How can I transfer my domain registration?
Here are steps to unlock it and receive a transfer code.
What features are included in my plan?
Here are comparison chart of all of our plans. Links to individual plan details are at the bottom.
