25+ Best Shopify Live Chat Apps from hundreds of the Live Chat reviews in the market (Shopify Apps Store, Shopify Apps) as derived from AVADA Commerce Ranking which is using AVADA Commerce scores, rating reviews, search results, social metrics. The bellow reviews were picked manually by AVADA Commerce experts, if your app about Live Chat does not include in the list, feel free to contact us. The best Live Chat app collection is ranked and result in May 13, 2022, the price from $0. You find free, paid Live Chat apps or alternatives to Live Chat also. The Top 50+ Shopify Free Apps for Every Store.
Quick Comparisons of the Best Shopify Live Chat Apps
|Easy Messenger ‑ Live Chat||NexusMedia||Free|
|Chatra Live Chat, ChatBot, Cart Saver||Roger Wilco LLC||Free plan available|
|Facebook Chat Box ‑ Live Chat||Autoketing||Free|
|Facebook Live Chat||SeedGrow||Free|
|Formilla Live Chat||Formilla.com||Free plan available. 15-day free trial. Additional charges may apply.|
|Facebook Live Chat||Zotabox||Start from $0/month|
|JivoChat Business Live Chat||JivoChat||Start from $0/month|
|Intercom - Live Chat||Intercom||Free to install. External Charges may apply.|
|Live Chat||Combidesk||$5/month. 14-day free trial. External Charges may apply.|
|Live Chat for Slack||Social Intents||Start from $0/month|
#1 Easy Messenger ‑ Live Chat by NexusMedia
Easy Messenger - Live Chat, which is released by the NexusMedia team, is an important tool for all Shopify e-commerce administrators to employ Facebook Messenger as a Live Chat for your store. Facebook Messenger is a well-beloved communication channel so having a live chat right on Facebook Messenger is a potent way to actively connect your potential customers with your store or brand. By providing customer support in real-time, we believe that you are enabled to get a huge increase in your conversion rate and even more, maintain the relationship with them and get it deeper and deeper. To extend your global sales, cross-selling and of course, marketing campaigns, Easy Messenger - Live Chat is a must-have extension for you to grow your Facebook target audience and approach your potential leads even they moved away from or left your store site. It takes just one click to have yourself a productive marketing tool, go for it!
- Create a live chat on Facebook Messenger
- Extend your reputation and brand-awareness
- Globally approach a ton of customers on Facebook even they are not aware of your store site
- Enhance the customer service by providing frequently-available live chat
- Extend your sales immediately and globally
#2 Chatra Live Chat, ChatBot, Cart Saver by Roger Wilco LLC
The Chatra Live Chat and Facebook app was developed by Roger Wilco LLC. The Shopify store owners enable communicating more with their customers by Live chat & Facebook messenger. Besides, this app also helps your sales increase because the customers will be supported to place the order. With your concern, they will be more satisfied. Especially, the Chatra Live Chat allows you to collect actionable feedback to improve the customer’s trust and your store reputation. Moreover, the shop owners are active to identify problems, collect the customer’s contact information and understand them better. Furthermore, by the Chatra app, you can track the shopper's cart contents to identify most valuable customers and provide suitable assistance in real time.
- Reply to chats and Facebook messages
- Answer questions
- clarify concerns
- cross-sell and upsell
- Defeat cart abandonment
- Reduce cart abandonment rate
- Agent photos visible pre-chat
#3 Facebook Chat Box ‑ Live Chat by Autoketing
Developed by Autoketing, the Facebook Chat Box ‑ Live Chat app is one of the live chat boxes with customers via Facebook Messenger. With the tons of effective features, this app is considered as one of the best solutions to connect the Shopify store owners with the customers all around the world. It is convenient for the users to set up this app with several steps; moreover, the installation is automatical. Because of the popularity of the Facebook, Facebook chat box app will be a tool to take care of your customers at any time and anywhere. As a result, it builds the visitor’s trust and close relationship with them, which drives the sales and profit. You also enable making your store more beautiful and professional by the custom icon with text and color. Moreover, this app helps you to display your products on multiple devices with the best vision. Last but not least, it can integrate with Shopify's chat app so it is easy for you to maximize your customer’s satisfaction.
- Easily connect to all the customers in the world
- Support the customers anytime
- Integrate with different Shopify's chat app
- Full responsive display
- Automatically set-up
#4 Facebook Live Chat by SeedGrow
Facebook is getting more and more popular in the world with millions of users, which makes it become a lucrative market for any online sellers. The Live Chat Shopify app which is developed by SeedGrow is an effective solution for any Shopify store owners to approach a number of potential customers on Facebook. By integrating the stores with Facebook Messenger, this app allows online merchants to easily contact visitors or keep their information for future communication. Moreover, the store owners can add the Facebook chat button text on the website, by which the customers can be supported anytime they want about their expected products. Especially, the shop owners can personalize their Facebook live chat with custom images, customizable sizes, chat icons, etc. Therefore, the online sellers can maximize their sales and increase the convention with this app.
- Enable saving the unlimited chat history
- Provide the unlimited bandwidth
- Automatically speech recognition
- Easy to multiple chat at the same time
- Support to integrate with Facebook Messenger
#5 Formilla Live Chat by Formilla.com
Formilla is one of the most effective Shopify app suppliers which provides many tools for online merchants to empower their stores. One of the best apps for the store owners to improve the customer’s service is the Live Chat Shopify app. Offering a free live chat with the premium services, the store owners can boost their sales and customer’s satisfaction with several clicks. Moreover, this Formilla Live Chat app allows users to communicate with their potential customers through different devices such as iPhone/iPad or Android. To optimize the interaction, this app provides the live button app which appears wherever they want in their website. Moreover, without presenting in the store, the app users can track the numbers of visitors and view their visitor's page URL, etc through the admin's dashboard. Especially, this app’s installation seems instant so it is automatical and easy for the store owners to get this app for their shops.
- Enable chatting with international customers
- Support multiple languages
- Automatically display the Smart Messages
- Easy to track the customer's data
- Notify whenever the customers ask
#6 Facebook Live Chat by Zotabox
In present, Facebook becomes the most effective tool to approach the customers in the social media. Moreover, Facebook is taking B2C communications; therefore, the Shopify store owners should integrate a tool that connects them to their customers on Facebook. Zotabox is a 3rd party app provider, they have developed an app called the Facebook Live Chat. In addition, for using this app, you can use the email address associated with your Shopify account. This app now becomes the new 'live chat' to their Shopify shops. Furthermore, you can keep a history of customer’s conversation and reconnect with them whenever. More importantly, this app is fully customizable, which means that you can create the store on your own. Without the coding, you just need one click to install this app. By using Facebook Live Chat, you can support and answer any questions of the customers in real time.
- Assist Your Customers via Messenger on your website
- Save Chat history
- Fully customizable
- Easy set up without coding
- Loads asynchronously
#7 JivoChat Business Live Chat by JivoChat
Facebook is a lucrative market for any online stores with millions of potential customers. The store owners who want to attract more potential customers coming to their shops need to empower their stores with the JivoChat Business Live Chat app for Shopify. As an omnichannel as Jivo Chat app, the app users can flexible the communication methods on live chat, business phone, emails, and Facebook to communicate with visitors via Facebook Messenger. Moreover, this app also allows users to collect data such as their emails, telephone numbers. Therefore, the admins can maximize their benefits by increasing the convention rate. Moreover, the live chat is always useful for the store owners to deal with all the customer’s questions in real-time. Besides, it is possible for online merchants to reduce the pressure on communicating with too many customers by Multi-agent chats.
- Create the Omnichannel to communicate with visitors
- Provide pre-written messages and send the customers by using hotkeys
- Automatically and instatly callbacks
- Easy to collect the social proof to support the sales
- Support to integrate with Facebook
#8 Intercom - Live Chat by Intercom
Intercom, which is released by the Intercom team, is an important tool for all Shopify e-commerce administrators to catch, convert and retain customers by providing modern live chat. With Intercom, you are enabled to engage and assist you potential leads in real time with user-friendly live chat and targeted messages right on your store site. On top of that, sending personalized emails and messages is also a very potent way to engage visitors and effectively motivate customers to visit your store more often and make more purchases. Additionally, this application enables customers to immediately check the status of their order in Messenger without starting a conversation. With any customer who starts a conversation, you can have an entire view of him/her with a live profile. Then, you are able to capture them as your potential leads and save their full history. Let’s start a conversation with us at intercom.com now to have a detailed answer for what you are hesitating about!
- Enable live chat on the store site
- Assist customers to quickly make their decision and finish checkout without hesitations
- Deliver highly personalized messages
- Help buyers keep track of their order status with only with messages
- Provide a live profile for any visitor to start a talk
#9 Live Chat by Combidesk
When the customers visit your online store, without your presence, they will feel so unhappy because none cares them. Therefore, the Shopify store owners are looking for an app that helps them take care of their customers when they are busy with their business. The Chat App is what they want to have for their shops. This app provides the users with many helpful features such as automatic chat module, chat dashboard, and monitoring the visitors. Moreover, all the customer's questions will be answered by eliminating the barrier of communication, so the conversion rate will increase and the sales will increase too. In addition, the Current products that the customers searching will be shown in the shopping basket; therefore, you can track which kind of products they are concerning.
- Monitor the visitors coming to your store
- Provide customizable chat-widget
- Give the user-friendly dashboard
- Support Combidesk in Shopify
- Integrate with Zendesk chat and Zopim
#10 Live Chat for Slack by Social Intents
Live Chat for Slack, which is released by the Social Intents team, is an important tool for all Shopify e-commerce administrators to sell more right from Slack by directly chatting with visitors. With Live Chat for Slack, you are enabled to communicate with your customers without having to worry about hidden costs. You can convert more sales and enhance the buyers’ experiences immediately by installing this extension. The app allows you to chat right from Slack desktop version or mobile version. Take part in our more than 50,000 business owners now to experience it!
- Build a stronger relationship with customers using live chat
- Send targeted messages at the most suitable time
- Grow your email list with other apps of Social Intents
- Provide a highly customizable design
- Support multi-language for foreign customers
#11 LiveSupporti ‑ Live Chat by LiveSupporti
LiveSupporti ‑ Live Chat, which is released by the LiveSupporti team, is an important tool for all Shopify e-commerce administrators to chat with your customers to increase sales immediately. With LiveSupporti ‑ Live Chat, you are enabled to make changes to your chatbox’s colors, using your own brand logo, photos of your agents and add attention grabber. On top of that, this application enables you to display the conversation in any language you need, and the app will automatically detect your customer’s language. Also, you can receive email notifications when there is any message from your clients when you are not available. Control your whole store now with our provided statistics reports on the number of your chats and missed chats. We are here to assist you anytime, let’s get the app now!
- Customize the chat box with various options
- Detect language of your visitors on autopilot
- Schedule automatic messages at the right time
- Allow assigning your agents to different function groups
- Receive notification whenever a message is sent
#12 Live Chat + Product Cards by LiveChat
As the name of the app suggests, Live Chat + Product Cards provides shop owners a solution to control communication and interaction with their clients. One thing making this software outstanding is that it allows administrators to hold multiple live chat sessions at the same time, which means you can communicate with more people at once. Moreover, store owners can add tags for chat dialog, review chat transcript and share data with shoppers via the chat window. The app also stored offline messages as ticket within the user dashboard that it is possible to answer all your consumers' requests. These tickets can be used to manage and track for the case which couldn't be solved in a single session. Besides, you can set up an automated bot to respond the questions from your buyer using the LiveChat's BotEngine extension. All the above are just parts of the amazing features provided by this app, which you can try for free for 30-day and pay a monthly fee of $39 later.
- Easy to keep in touch with customers
- Allow users to hold simultaneously multiple live chat sessions
- Available for responding offline messages
- 45 languages are supported
- Possible to set up automated bot answering consumers' inquiries
#13 Pure Chat ‑ Free Live Chat by Pure Chat
Developed by Pure Chat, the Pure Chat app is the tool for any Shopify store to be better organized. Moreover, the shop owners also enable boosting the customer conversations with their visitors in real time. In addition, the users can reduce the operator costs and abandoned the cart. With unlimited chat box, the customers will be supported anytime; therefore, it makes more profit for your store. More importantly, this app is totally free and you just need one click to install it without a code. To customize your own store, Pure Chat also the solution you need to have. This Shopify app helps you track your customer’s transactions and improve their satisfaction through chat management in the Pure Chat dashboard.
- Support operator availability scheduling
- Automatical Chat alerts
- Customizable advanced widget
- Support Engagement Hub
- Record unlimited chat history
#14 Olark Live Chat + Cart Monitor by Olark
The Olark Live Chat Cart Monitor app is one of the most useful apps that provides the customers not only products information but also the flexible supports when shopping. This app also has many good features such as a flexible and customizable chat widget’s look. It is a kind of tool that helps the users to connect more with their customers. Moreover, the Shopify store owners can track the customer’s shopping carts then analyze their shopping habit. Besides, the Olark Live Chat connects you to the right customer, in the right place, at the right time. Installed this app, you totally enable boosting sales by engaging customers at the right moment. Furthermore, you also promote complementary products by tracking the contents of your customers' shopping carts with Olark's Cart Monitor.
- Provide a flexible and customizable chat widget's look
- Analyze the contents of the customer's shopping carts
- Easy to install
- Create your own pre-chat and offline message forms
- Cart Monitor — easy to see the contents of your visitor's shopping carts
#15 Smartsupp free live chat by Smartsupp
You want to increase your customer’s satisfaction, your store sales without paying anything. The Smartsupp app is the free tool that helps you boost your sales. With some very simple steps, you can download a FREE live chat with visitor recording. With a combination of live chat and visitor recording, Smartsupp is making you understand your visitors and answer any of their questions on your website. You will have all the information about your visitors such as their name, email, etc. Moreover, the store owners enable customize your store with different designs. Furthermore, it can support your store with multi-language live chat, the record the screens of your visitors. The powerful combination of live chat and visitor recordings lets you know customers’ needs even before they make a final decision. Smartsupp is an effective way to right track to the customers.
- Fully customizable chat box
- Record Visitor history
- Support automatic messages and offline hours
- Support Multi-language
- Canned replies
#16 Re:amaze Live Chat & Helpdesk by Reamaze
Re:amaze Live Chat & Helpdesk app was developed with the best technology to give the Shopify store owners helpful features to boost their business. This app is not only a Live Chat app but also a multiple channels helpdesk on Shopify because it allows you to approach the customers via emails, Facebook, Messenger, Twitter, etc. Moreover, the shop owners can answer all questions and meet all demand by communicating with them. In addition, this app helps your store to connect different Shopify stores, therefore, you will make more return. Furthermore, your website's loading speed will not be affected by installing this app because it provides an SEO-friendly script loading. More importantly, this app is totally free and it is easy to install without coding knowledge.
- Provide customer Satisfaction Surveys and Ratings
- Works with available Apps
- Support FAQ management
- Customize Response templates and email templates
- Support Internal staff notes
#17 Tidio Live Chat by Tidio Ltd
The customers’ satisfaction is so important to the success of your Shopify store. It is necessary for the store owners to take care of their visitors in real time, this app Tidio Chat is one of the best tools that help you increase the sale effectively. With the unique features, the Tidio can merge live chat, Bots, and Marketing Automation to meet all demands of the customers. Moreover, by adding this app, adding you will empower your store services with the quickest and most effective form of contact. The app users can not only contact their visitors but also track all their activities when they come to their shops. More importantly, you can remind every customer about their abandoned cart in your store. The customers are also attracted by discounts and the beautiful pictures of your products. This is how the Abandoned Cart Bot works. Last but not least, this app enables integrating with GetResponse, Zendesk, Mailchimp, and Google Analytics
- Provide modern widget design that suit for many webs
- Set up less than 30s
- Automatical BOTs
- Enable communicating with customers through Messenger
- Support multiple languages
#18 tawk.to Live Chat by Tawk.to
The Tawk.to is one of the most famous Shopify app suppliers in the market. They bring us a free app named tawk.to live chat app which helps you increase the profit from the visitors come to your website. Moreover, this app also is an effective tool in managing the Shopify store as well as the customer's transaction. In addition, it is easy for you to communicate with customers because it is compatible with all modern browsers such as Facebook, Zalo, etc. Therefore, it will increase the user's interaction with their customers by chatting with them. More importantly, by tracking their behaviors, you enable supporting them to meet all the customer's demands. The customers will be satisfied and then they will buy more, which boost your sales. With this app, you have to pay nothing to use the unlimited number of Agents, Chat Volumes or websites.
- Free app with simple installation
- Connect to customers everywhere
- Monitor website visitors
- Increase Conversion
- Fullly responsive in different browsers or iOS
- Windows and Mac OSX
#19 IQTECO ‑ WhatsApp Live Chat by IQteco inc.
Messenger, WhatsApp Live chat will provide you some tools to answer and chat with the customer as quick as possible.
From our revel in, most customer service Requests are targeted on some questions. In case you are interested in streamlining your customer service. Otherwise, you really don't have the time to deal with zillion order associated requests, then this app is right here to help. Subscribe new visitors to get the name and date of the closing go to. Supply a discount on the first goes to after which supply a discount if the patron return. You may boom revenue by giving discounts if the purchaser spends more than common. Furthermore, lessen customer support clients can locate all of the facts about return, the order popularity in chat.
So if you are finding a quick chat, you can make use of this app. With a high judge from the former user, you can believe in it.
- Can provide order status answers
- Automatically answer any questions related FAQ
- Can collect FB subscribers
- Can work all the time
- Provide simple installation and setup
#20 WhatsApp Live Chat + Share by SuperLemon Apps
Whatapp is one of the tools that the number of users is millions of people in different countries in the world. Because Whatsapp is one of the most popular chatting apps, online sellers should catch this valuable opportunity to start their business on this platform. To boost online selling on Whatapps, it is necessary for the store owners to install an app that supports their customers to buy more. This app WhatsApp Live Chat + Share from the SuperLemon Apps is the best choice for online merchants to increase sales and conventions.
The reasons why this SuperLemon Apps tool is effective for Shopify store owners are its highlight features. Firstly, this app provides a WhatsApp Live Chat button which helps the users to answer every customer's questions immediately so that it is easy for them to build a good relationship with their customers. This chat button is customizable and the app users can choose where to display it anywhere that the shoppers expect to see. Moreover, it also allows shoppers to filter their expected items within minutes. The more satisfaction that customers have, the more revenue the store owners earn.
The Share button is one of the most useful tools in this app because the sellers can share the products on their WhatsApp to approach more potential customers. In addition, the Share button in WhatsApp can be customized beautifully and attractively to get the visitor's attention. Last but not least, the automatic messages with more than beautiful themes to support customers in different countries immediately by using WhatsApp Chat.
- Customize automated messages
- Support to place the Chat button every places
- Provide a tool to filter the products
- Easy to support each of customers
- Support WhatsApp Live Chat
#21 Support Helpdesk Live Chat by DelightChat
DelightChat is an omnichannel customer support software for ecommerce brands. It helps you connect your Instagram, Facebook, Emails, and WhatsApp support channels and answer customer queries, all from a single dashboard.
It also lets you communicate with other team members, assign support tickets for accountability, and see who’s working on a ticket in real-time.
It is designed to be so easy, you can get started within minutes of signing up.
But there's more!
DelightChat lets you automate up to 40% of your support tasks including replying to repetitive queries, tagging and assigning tickets based on various conditions, and even pull data from Shopify within a message for more personalized auto-responses.
Why handle these tasks manually when DelightChat can do them all for you?
If your customers request order modifications, your team doesn’t need to go hunting for order details on Shopify. With DelightChat, you can view and edit Shopify orders right from the dashboard!
- Built-in Self Service and Live Chat widget that makes it easy for customers to connect to you
- Rule-based automation options that save you hours every day in responding to repeating queries
- organizing tickets
- Analytics and tracking of every team member
- support channel
- and your brand as a whole
- Works great for solopreneurs and larger teams alike
- CSAT is built-in to help you get details on how your support has performed.
- Priced up to 90% lower than competitors to save you money on support!
#22 Quick Facebook Chat [Discontinued] by Beeketing
Facebook is now considered the most popular social media in the world. The email, phone is no longer effective in marketing than messaging platforms like Facebook Messenger. The potential customers who check their Messenger inbox daily; therefore, the Facebook messenger is the tool that you need to improve the conversations rate. This app Facebook Chat by Beeketing is what you are looking for to integrate with your Shopify store. It can increase the customer’s satisfaction because you enable answering the customer's questions about the products they are concerning. Especially, by Facebook Chat widget, the users will chat directly with their visitors in real time. That is the reason why this app helps you boost your sales effectively. Last but not least, it is free and easy to install with several steps.
- Better support from the eCommerce live chat
- Create the personal connections with the customers
- Boost the conversion rate
- Build your Messenger Subscriber List
- Easy to install and use
#23 Facebook Chat 2.0 by Customer.guru
The app that enables integrating to your Shopify and perfectly boosting your sales is Facebook Chat 2.0 by Customer.guru. This app allows the Shopify store owners to chat with beautiful icons. Moreover, you can customize the store’s color, which makes your shop stunning. In addition, this app also helps add a welcome message and upload the unique photo. When the visitors click the icon, there is a Facebook Messenger window opened on the side of their screen. Therefore, they can ask any questions about the products through message your Facebook page, so the conversation rate will be higher. Especially, it is fully responsive to different devices such as iPhone and Android phones, you can reply to all the questions and demands of the customers in real time.
- Customizable the welcome message
- Fast and easily install
- Freely attract the customers by Facebook Messenger
- Responsive with many devices
- Keep track customer satisfaction using Net Promoter Score-based e-mail survey
#24 Zendesk Chat by Zendesk
Zendesk Chat by Zendesk is an app which provides a live chat platform like Facebook Messenger, Twitter, and Line, which could help you build the relationships with your customers. Using this app, your customers can ask for help if they needed, in inverse if you think someone might need help, you can start a chat with them. When all the customers’ questions have been responded and solve promptly, it will improve their shopping experience significantly, and consequently, your sales and revenue would increase considerably. Also, with this app, you can have access to relevant customer Shopify data such as order information, billing, or shipping which would help you reduces context-switching for agents, driving productivity. Besides, adding a live chat to a Shopify-powered site can convert browsers into buyers, increase average order value, and reduce cart abandonment. To access this app, you first need to have a Zendesk Support account which links to the Zendesk Chat account. Once you have created one, you can enable the display of the widget via the integration's setup page easily without any additional code.
- Provide a live chat platform
- Increase sales and revenue
- Improve customers experience
- Gain access to relevant customers’ data
- Connect businesses with customers
#25 SMS Chatbot by HiSumo by 79ecommerce
SMS Chatbot by HiSumo, which is released by the 79ecommerce team, is an important tool for all Shopify e-commerce administrators to notify your customers of new updates to their orders, answer simple queries and also broadcast preset news for marketing purposes. With SMS Chatbot by HiSumo, you are enabled to save your time and money by having entire control over your business. In details, this application will automatically send SMS text messages to the customers, notifying of receiving, paying, and delivery notes. Also, it will answer frequently-asked questions about your items, immediately provide your buyers with the necessary information they need. By doing so, this SMS Chatbox can engage your past customers with promo news, special discounts, and many more. We are available 24/7 for you in case you need our help. Install it today!
- Personalize the care for each customer
- Give order updates via SMS text messages
- Answer questions about the product information
- Keep customers engaged with promotions
- special deals
- and more
- Encourage customers to send reviews
How AVADA Commerce ranks 25 Shopify Live Chat apps list
These above 25 Live Chat apps for Shopify are ranked based on following criteria:
- The ratings on $Shopify store
- The app’s rank on search engines
- The prices and features
- The app provider’s reputation
- Social media metrics such as Facebook, Twitter and Google +
- Reviews and assessment by AVADA.io
Top 25+ Shopify Live Chat Apps
Special thanks to all vendors which contributed the best 25 Shopify Live Chat apps. We honestly recommend you to give every app above a try if possible. We create Shopify apps review series with the aim of helping Shopify online stores find the best Live Chat for their website. All of the information on the review (including features, description, prices, and links) is collected from the vendor’s website or their own published page/ selling channels.
The list of the 25 best Shopify Live Chat apps is kept up-to-date on a regular basis by our team. Please feel free to reach us out if you have any questions related to this app review.
Don’t see your app on the list? Wanna contribute more content to this review? Contact us
If you want to add or remove an item in the Live Chat list, feel free to contact us at Contact us
Find more themes, please visit our Shopify theme reviews!
People also searched for
- shopify live chat apps
- live chat apps for shopify
- top live chat for shopify
- top shopify live chat apps