Top 11 Best Shopify Customer support Apps in 2024

This article has been written and researched by our expert Avada through a precise methodology. Learn more about our methodology

Sam

Author

Daniel

Researcher

11+ Best Shopify Customer support Apps from hundreds of the Customer support reviews in the market (Shopify Apps Store, Shopify Apps) as derived from AVADA Commerce Ranking which is using AVADA Commerce scores, rating reviews, search results, social metrics. The bellow reviews were picked manually by AVADA Commerce experts, if your app about Customer support does not include in the list, feel free to contact us. The best Customer support app collection is ranked and result in May 2024, the price from $0.

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Quick Comparisons of the Best Shopify Customer support Apps

#	App Name	Vendor	Pricing	Rating	Image	Action
1	Product Questions Answers	enormapps	$3.99/month. 21-day free trial.	5.0/5 ⭐️		Get app!
2	Support Helpdesk Live Chat	DelightChat	Starts at $29/month for 500 tickets	5.0/5 ⭐️		Get app!
3	Merchant Mail	Merchant Buddy	Free plan available. 14-day free trial.	5.0/5 ⭐️		Get app!
4	Mobile Chat	Simple Apps	$15/month. 7-day free trial.	4.0/5 ⭐️		Get app!
5	Shippy	LA Studios	Free	5.0/5 ⭐️		Get app!
6	Sally ‑ Auto Customer Support	Chaterr	From $9.99/month. 30-day free trial. Additional charges may apply.	5.0/5 ⭐️		Get app!
7	Zelina	ZINation	Free plan available. Additional charges may apply.	1.0/5 ⭐️		Get app!
8	Teleport	Able Sense	$49/month. 15-day free trial.	5.0/5 ⭐️		Get app!
9	Zombie Meter	datainq	$2.99/month. 14-day free trial.	0.0/5 ⭐️		Get app!
10	Text Alerts By LiftMetrics	Lift Metrics	Free plan available. Additional charges may apply.	0.0/5 ⭐️		Get app!
11	Quick Contact	SolverCircle	$4.99/month. 3-day free trial.	0.0/5 ⭐️		Get app!

Product Questions Answers by Enormapps

Highlight features

• Build stronger relationships with your customers
• Let your customers ask questions and have answers
• Display common queries right on the product page
• Receive email notification of customers’ questions
• Reply to your customers via. email or on the product page

Price: $3.99/month. 21-day free trial.

Rating:5.0 / 5

More Information / Get App

Support Helpdesk Live Chat by Delightchat

Highlight features

• Built-in Self Service and Live Chat widget that makes it easy for customers to connect to you
• Rule-based automation options that save you hours every day in responding to repeating queries, organizing tickets, assignments, etc.
• Analytics and tracking of every team member, support channel, and your brand as a whole
• Works great for solopreneurs and larger teams alike
• CSAT is built-in to help you get details on how your support has performed.
• Priced up to 90% lower than competitors to save you money on support!

Price: Starts at $29/month for 500 tickets

Rating:5.0 / 5

More Information / Get App

Merchant Mail by Merchant buddy

Highlight features

• Enable manging the orders and payments
• Provide the fulfillment details viewers
• Automatically create the new customers
• Easy to edit the customer's information
• Support to handle request directly through Gmail

Price: Free plan available. 14-day free trial.

Rating:5.0 / 5

More Information / Get App

Mobile Chat by Simple apps

Highlight features

• Enable supporting to sell the products via SMS
• Allow the customers to text with just a click
• Analyze the data to retarget customers
• Easier and better to take care of any custome
• Support to integrate with Google Voice, Analytics, SMS

Price: $15/month. 7-day free trial.

Rating:4.0 / 5

More Information / Get App

Shippy by La studios

Highlight features

• Keep customers updated on their orders' current status
• A simple-to-use and well-organized tracking tool of customer orders
• Search using order or tracking number quickly
• External links to tracking info or order number
• Currently support over 12 courier services

Price: Free

Rating:5.0 / 5

More Information / Get App

Sally ‑ Auto Customer Support by Chaterr

Highlight features

• Reduce customers’ transaction process
• Develop quality of customer service
• Increase customers’ loyalty
• Improve friendly approach to customers
• Offer convenient features

Price: From $9.99/month. 30-day free trial. Additional charges may apply.

Rating:5.0 / 5

More Information / Get App

Zelina by Zination

Highlight features

• Start a sales conversation with your store visitors with a pop-up chat
• Personalize messages for every single visitor
• Messages personalization made easy: create a zapplet, write a message & activate it
• Suggest instruction articles or provide model answers to FAQs
• Prompt a pop-up offer box when a shopper visits your store

Price: Free plan available. Additional charges may apply.

Rating:1.0 / 5

More Information / Get App

Teleport by Able sense

Highlight features

• Enable filtering the customers with more than 20 attributes
• Add the additional Shopify fields into the stores
• Automatically transfer the customer's data to Hubspot accounts
• Easy to import the products and orders
• Support to create a smart list

Price: $49/month. 15-day free trial.

Rating:5.0 / 5

More Information / Get App

Zombie Meter by Datainq

Highlight features

• Enable monitor real-time vistors
• Provide the chat tool via IOS and Android devices
• Automatically install within a minute
• Easy to customize the live chat widget
• Support other languages

Price: $2.99/month. 14-day free trial.

Rating:0.0 / 5

More Information / Get App

Text Alerts By LiftMetrics by Lift metrics

Highlight features

• Notify customers about their order status
• Notifications are sent in real-time around the world
• Highly customizable text alerts
• Search message history easily
• Real-time tracking and analytics

Price: Free plan available. Additional charges may apply.

Rating:0.0 / 5

More Information / Get App

Quick Contact by Solvercircle

Highlight features

• Easily customize basic settings with various options
• Enable users to view all data from admin panel
• Allow activating or deactivating the plugin
• Configure ‘Form Style Settings’ and ‘Button Style Settings’
• Custom CSS options are available for your needs

Price: $4.99/month. 3-day free trial.

Rating:0.0 / 5

More Information / Get App

How AVADA.io ranks Shopify Customer support apps list

These above 11 Customer support apps for Shopify are ranked based on the following criterias:

• The ratings on Shopify App store
• The app’s rank on search engines
• The prices and features
• The app provider’s reputation
• Social media metrics such as Facebook, Twitter and Google +
• Reviews and assessment by AVADA.io

Top 11 Shopify Customer support Apps

Special thanks to all vendors which contributed the best 11 Shopify Customer support apps. We honestly recommend you to give every app above a try if possible. We create Shopify apps review series with the aim of helping Shopify online stores find the best Customer support for their website. All of the information on the review (including features, description, prices, and links) is collected from the vendor’s website or their own published page/ selling channels.

The list of the 11 best Shopify Customer support apps is kept up-to-date on a regular basis by our team. Please feel free to reach us out if you have any questions related to this app review.

Don’t see your app on the list? Wanna contribute more content to this review? Contact us

Sam Nguyen

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.